CONTACT US

We are experiencing a higher volume of contact than usual, and will endeavour to respond to your query as soon as possible.

If you are departing within the next 7 days, please call our Customer Services team between the hours of 09:00am-18:00pm Monday to Friday.

You will find answers to common questions on our FAQs page. If you would like to make a balance payment or view your travel documents, please log in to your MyBooking account.

For the most up-to-date guidance on UK and foreign travel, please visit the Government's Coronavirus page

We will contact you directly if your upcoming holiday is confirmed as affected by travel restrictions.

Reservations

If you have a query about a holiday or would like to make a booking, contact our Reservations team:

Send us a message: Make an Enquiry
Call us: 01709 249 699

Customer Services

If you have a query about a booking you’ve already made, contact our Customer Services team:

Send us a message: Make an Enquiry
Call us: 01709 249 686

Customer Relations

To give feedback about your experiences on a holiday, contact our Customer Relations team:

Send us a message: Make an Enquiry
Call us: 01709 249 688

Groups

If you would like to enquire about organising a group holiday, contact our Groups team:

Send us a message: Send an email
Call us: 01709 249 696

Our Postal Address

Shearings
Sunway House
Canklow Meadows
Rotherham
S60 2XR
United Kingdom

Our customer service reviews

Rated 4.4 / 5

Based on 3049 reviews

7 hours ago

Very helpful staff who helped me book my holiday after I couldn't make up my mind where to go. There are so many fabulous options. I am so lookung forward to my holiday and hope it meets my expectations

MRS ILGA COOKSON

Verified, collected via Trustpilot

9 hours ago

Everything went very well. I foresee no problems in the future.

David Minihane

Verified, collected via Trustpilot

10 hours ago

Just booked a coach trip to Germany online. So easy to do this very impressed how quick it was done

IRENE MORRIS

Verified, collected via Trustpilot

11 hours ago

Easy booking online hassle free booked coach trip to Scotland my first time up rate in middle June 2023.

Paul Parsons

Verified, collected via Trustpilot

11 hours ago

Had to phone on behalf of my elderly parents to try to rearrange their trip.They couldn’t go today as planned as my dad was unexpectedly taken very poorly yesterday and had to go to hospital. I spoke to Martin who has been outstanding.He was very understanding and sympathetic and rearranged my parents trip to October with the same hotel and itinerary.Thank you so,so much for all your help.My parents are very grateful and looking forward to October.Excellent customer service.

Michelle Humphries

Verified, collected via Trustpilot

13 hours ago

All quick & easy to book online, I had the trip booked in less than 30mins. So glad there was space available on this trip as went last year with Sheerings & wanted to go back.

MS H Lambert

Verified, collected via Trustpilot

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